General Terms and Conditions of Sale

Date: 01/01/2026

These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions”) apply to any purchase made by an internet user / natural person (hereinafter the “CUSTOMER”) on the website http://www.childhome.com (hereinafter the “WEBSITE”) from CHILDHOME, SRL, registered under number 0822 458 743, with its registered office at Prins Boudewijnlaan 24a, block D, box E03, 2550 Kontich, Belgium // Tel: +33 (0)806 80 92 00 – e-mail: sav@beaba.com

(hereinafter the “SELLER”).

IMPORTANT: Any order placed on the WEBSITE necessarily implies the CUSTOMER’s full and unconditional acceptance of these General Terms and Conditions.

Article 1. Definitions

The terms used below have the following meanings in these General Terms and Conditions:

“CUSTOMER”: refers to the contracting party of the SELLER, who guarantees that they qualify as a consumer as defined by French law and case law. As such, it is expressly provided that this CUSTOMER acts outside of any habitual or commercial activity.
“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated at the time of the order.
“PRODUCTS”: refers to all products available on the WEBSITE.
“TERRITORY”: refers to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France and Monaco (excluding overseas territories and French islands), Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Czech Republic, Romania and Slovakia.

Article 2. Purpose

These General Terms and Conditions govern the sale by the SELLER of PRODUCTS to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual conditions.

Article 3. Acceptance of the General Terms and Conditions and Pre-contractual Information

3.1 Acceptance of the General Terms and Conditions

The CUSTOMER undertakes to read these General Terms and Conditions carefully and to accept them before proceeding with payment for an order placed on the WEBSITE.

These General Terms and Conditions are referenced at the bottom of each page of the WEBSITE via a hyperlink and must be consulted before placing an order. The CUSTOMER may request that the General Terms and Conditions be sent by email. The CUSTOMER is invited to carefully read, download, print and retain a copy of the General Terms and Conditions, it being specified that the saving, printing or copying of this document is their sole responsibility, as these General Terms and Conditions may be subject to change. The SELLER advises the CUSTOMER to read the General Terms and Conditions at each new order, the most recent version applying to any new order of PRODUCTS.

Furthermore, these General Terms and Conditions must be validated by the CUSTOMER prior to any purchase. By clicking the first button to place the order and then the second to confirm said order, and by ticking the box “I accept and acknowledge having read and understood the entirety of CHILDHOME’s General Terms and Conditions of Sale”, the CUSTOMER acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.

3.2 Pre-contractual Information

The CUSTOMER acknowledges having received, prior to placing the order and concluding the contract, in a clear and understandable manner, these General Terms and Conditions and all of the following information: the essential characteristics of the PRODUCTS; the price of the PRODUCT and transport costs; the DELIVERY time; information relating to the identity of the SELLER, its postal, telephone and electronic contact details and its activities; information relating to the right of withdrawal, legal guarantees, the functionalities of digital content and its interoperability; and the possibility of resorting to consumer mediation.

Article 4. Purchase of PRODUCTS on the WEBSITE

To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to justify the consent of their legal representatives.

The CUSTOMER will be asked to provide information enabling their identification by completing the form available on the WEBSITE. Fields marked with an asterisk (*) are mandatory and must be completed for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER may check the status of their order on the WEBSITE. DELIVERY tracking may, where applicable, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER’s customer service department at any time by email at sav@beaba.com to obtain information on the status of their order.

The information provided by the CUSTOMER to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.

Article 5. Orders

5.1 Product Characteristics

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Terms and Conditions).

The CUSTOMER undertakes to carefully read this information before placing an order on the WEBSITE.

Unless expressly stated otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and applicable standards in Belgium.

5.2 Order Procedure

Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note that depending on the CUSTOMER’s starting page, the steps may differ slightly).

5.2.1 Selection of PRODUCTS and Purchase Options

The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once selected, the PRODUCT is added to the CUSTOMER’s shopping cart. The CUSTOMER may then add as many PRODUCTS as desired.

At any time on the WEBSITE, the CUSTOMER may:

View the details of the selected PRODUCTS by clicking “View my cart”,
Continue shopping by clicking “Continue shopping”,
Complete their selection and place the order by clicking “Order”.

5.2.2 Orders

Once the PRODUCTS have been selected and added to the cart, the CUSTOMER must click on the cart and check that the contents of the order are correct. If not already done, the CUSTOMER will then be asked to log in or register.

Once the cart has been validated and the CUSTOMER has logged in / registered, an online form will be displayed automatically summarizing the price, applicable taxes and, where applicable, delivery costs.

The CUSTOMER is invited to check the contents of their order (including quantity, characteristics and references of the PRODUCTS ordered, delivery address, billing address, payment method and price), as well as the DELIVERY time depending on the chosen delivery method, before validating it. The CUSTOMER may correct any errors before confirming the order.

After validating the order content and once all required information has been completed, the CUSTOMER will tick the box accepting these General Terms and Conditions and click on “Confirm order”. The order validation includes the wording “Order with obligation to pay”.

This second click constitutes an electronic signature. This signature has the same legal value as a handwritten signature and binds the CUSTOMER accordingly. The order form will be recorded in the SELLER’s computer systems, stored on a reliable and durable medium, and will be considered proof of the CUSTOMER’s commitment.

The CUSTOMER may choose the payment method from those offered by the SELLER and proceed with payment by following the instructions on the WEBSITE and providing all information necessary for invoicing and DELIVERY. For PRODUCTS with available options, specific references will appear once the correct options have been selected. Orders must include all information necessary for proper processing. The CUSTOMER must also select the chosen delivery method.

5.2.3 Order Acknowledgement

Once all the above steps have been completed, a page will appear on the WEBSITE acknowledging receipt of the CUSTOMER’s order. A copy of the order acknowledgement (order confirmation) will automatically be sent to the CUSTOMER by email, provided that the email address supplied during registration is correct. This confirms the conclusion of the sales contract.

The SELLER does not send order confirmations by post or fax.

5.2.4 Invoicing

During the order process, the CUSTOMER must enter the information necessary for invoicing (mandatory fields are marked with an asterisk (*)).

The CUSTOMER must clearly indicate all delivery-related information, in particular the exact DELIVERY address and any access codes.

The CUSTOMER must then specify the chosen payment method.

Neither the online order form nor the order acknowledgement email constitutes an invoice. Regardless of the order or payment method used, the printable invoice will be available in the CUSTOMER’s account under “My orders”, and the CUSTOMER will receive the delivery slip inside the package upon DELIVERY.

5.3 Order Date

The order date is the date on which the SELLER acknowledges receipt of the order online. The time limits indicated on the WEBSITE begin to run from that date (except for the right of withdrawal).

5.4 Prices

For all PRODUCTS, prices are displayed on the WEBSITE in euros, all taxes included, as well as applicable delivery costs (depending on cart value, delivery address and chosen carrier or transport method, in accordance with Appendix 2). The price indicated in the order acknowledgement issued by the SELLER is the final price and includes transport and DELIVERY costs.

Prices include value-added tax (VAT) at the rate applicable on the order date. Any change in the applicable VAT rate may affect the price of the PRODUCTS from the effective date of the new rate.

The SELLER’s suppliers’ prices may change. Consequently, prices displayed on the WEBSITE may change and may also be modified in the event of special offers or sales. Prices shown are valid unless there is a manifest error. The applicable price is the one displayed on the WEBSITE at the time the order is placed by the CUSTOMER.

5.5 Product Availability

Product unavailability is generally indicated on the relevant product page. CUSTOMERS may also be informed by the SELLER when a product is restocked.

The SELLER updates product availability on the WEBSITE very frequently but cannot be held responsible if stock levels differ from those displayed. In any event, if unavailability was not indicated at the time of ordering, the SELLER undertakes to inform the CUSTOMER without delay.

At the CUSTOMER’s request, the SELLER may:

Propose to ship all PRODUCTS together once out-of-stock PRODUCTS become available again;
Proceed with partial shipment of available PRODUCTS first, then ship the remainder once available, subject to clear information regarding any additional shipping costs;
Propose an alternative PRODUCT of equivalent quality and price, subject to CUSTOMER acceptance.

If the CUSTOMER wishes, they may request cancellation of the order. If the CUSTOMER cancels the order for unavailable PRODUCTS, they will be refunded all amounts paid for the unavailable PRODUCTS no later than fourteen (14) days from payment.

Article 6. Right of Withdrawal

The procedures for exercising the right of withdrawal are set out in the section “Procedures for Exercising the Right of Withdrawal” in Appendix 1 and are accessible at the bottom of each page of the WEBSITE via a hyperlink.

Article 7. Payment

7.1 Payment Methods

The CUSTOMER may pay for PRODUCTS online on the WEBSITE using the payment methods offered by the SELLER, namely: bank card (Credit Card, Bancontact, Maestro), iDEAL or PayPal.

The CUSTOMER guarantees that they hold all necessary authorizations to use the chosen payment method. The SELLER takes all necessary measures to ensure the security and confidentiality of data transmitted online as part of online payments.

All payment-related information provided on the WEBSITE is transmitted to the WEBSITE’s bank and is not processed by the WEBSITE itself.

7.2 Payment Date

In the case of a single payment by credit card, the CUSTOMER’s account will be debited as soon as the order is placed.

In the case of partial DELIVERY, the total amount will be debited at the earliest when the first parcel is shipped. If the CUSTOMER cancels their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5.

7.3 Late or Refused Payment

If the CUSTOMER’s bank refuses to debit the card or other payment method, or if for any reason (opposition, refusal, etc.) the transfer of funds is impossible, the order will be cancelled and the sale automatically terminated.

Article 8. Proof and Archiving

Any contract concluded with the CUSTOMER corresponding to an order amount exceeding €120 including tax will be archived by the SELLER for ten (10) years in accordance with Article L213-1 of the French Consumer Code.

The SELLER agrees to archive this information to ensure transaction tracking and to provide a copy of the contract at the CUSTOMER’s request.

In the event of a dispute, the SELLER may prove that its electronic tracking system is reliable and guarantees transaction integrity.

Article 9. Transfer of Ownership

OWNERSHIP OF THE ORDERED PRODUCTS SHALL ONLY BE TRANSFERRED TO THE CUSTOMER AFTER FULL PAYMENT OF THE PRICE.

These provisions do not prevent the transfer to the CUSTOMER, upon receipt by them or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS, as well as any damage they may cause.

Article 10. Delivery

Delivery terms are set out in the “Delivery Policy” in Appendix 2 and are accessible at the bottom of each page of the WEBSITE via a hyperlink.

Article 11. Packaging

PRODUCTS will be packaged in accordance with current transport standards to ensure maximum protection during DELIVERY. CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1.

Article 12. Warranties

PRODUCTS supplied by the SELLER benefit, in accordance with legal provisions:

from the legal guarantee of conformity under Articles VI.45 et seq. of the Belgian Code of Economic Law;
from the guarantee against hidden defects under Article 1649 of the Civil Code.

12.1 Legal Guarantee of Conformity

Article VI.46 of the Belgian Code of Economic Law:

§ 1. The seller shall deliver goods to the consumer that are in conformity with the sales contract.

§ 2. Goods shall be deemed to be in conformity with the sales contract if they:

correspond to the description, type, quantity and quality agreed in the sales contract and possess the functionality, compatibility, interoperability and other characteristics provided for in the contract;
are fit for any particular purpose sought by the consumer, which the consumer made known to the seller at the latest at the time of conclusion of the contract and which the seller accepted;
are supplied with all accessories and instructions, including installation instructions, as provided for in the sales contract;
are updated in accordance with the sales contract.

§ 3. In addition to meeting the conformity requirements set out in paragraph 2, goods shall also:

be fit for the purposes for which goods of the same type are normally used, taking into account any existing technical standards or, in the absence thereof, applicable codes of conduct;
possess the quality and correspond to the description of a sample or model made available by the seller to the consumer prior to conclusion of the contract;
be supplied with the accessories, including packaging, and instructions that the consumer may legitimately expect;
be supplied with updates that the consumer may legitimately expect, where the goods contain digital elements.

§ 4. Any incorrect installation shall be considered a lack of conformity where:

the installation forms part of the sales contract and was carried out by the seller or under the seller’s responsibility; or
the installation was carried out by the consumer and the incorrect installation is due to shortcomings in the installation instructions provided by the seller.

§ 5. The seller shall not be liable for a lack of conformity if, at the time of conclusion of the sales contract, the consumer was specifically informed that a particular characteristic of the goods deviated from the conformity requirements and the consumer expressly and separately accepted that deviation when concluding the contract.

12.2 Guarantee Against Hidden Defects

Article 1649 of the Civil Code:

§ 1. The seller guarantees hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have purchased it, or would have paid a lower price, had they been aware of them.

§ 2. The seller is not liable for apparent defects or defects that the buyer knew or could not have been unaware of.

§ 3. The seller is not liable for defects that the buyer knew of at the time of sale.

§ 4. Where the seller is a professional, the defect is presumed to have existed at the time of transfer, unless proven otherwise.

§ 5. The seller is not liable for defects that did not exist at the time of transfer, unless the seller undertook otherwise.

§ 6. Any action arising from hidden defects must be brought within a reasonable period and at the latest within one (1) year from the date on which the buyer became aware or should have become aware of the defect.

12.3 Implementation of Warranties

Any claim under the legal guarantee of conformity or the guarantee against hidden defects must be submitted to the SELLER (Address: BEABA / CHILDHOME, 21 Rue du Moulin, 01100 Bellignat, France // Tel: +33 (0)806 80 92 00 – e-mail: sav@beaba.com), acting as guarantor of the conformity of the PRODUCTS with the contract.

12.3.1 Legal Guarantee of Conformity

12.3.1.1

The CUSTOMER has a period of two (2) years from delivery of the PRODUCT to take action.

The CUSTOMER may choose between repair and replacement of the PRODUCT, subject to this choice not resulting in a manifestly disproportionate cost in view of the value of the PRODUCT or the significance of the defect. The seller is then required to carry out the chosen remedy, unless impossible.

12.3.1.2

The CUSTOMER is not required to prove the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following delivery of the PRODUCT.

The legal guarantee of conformity applies independently of any commercial warranty that may have been granted.

12.3.2 Guarantee Against Hidden Defects

If the CUSTOMER chooses to invoke the guarantee against hidden defects within the meaning of Article 1649 of the Civil Code, they may choose between rescission of the sale or a reduction in the sale price.

Where replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT, in exchange for the return of the PRODUCT by the CUSTOMER to the above address.

Article 13. Liability

The SELLER shall not be held liable in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular in connection with the information entered when placing the order.

The SELLER shall not be held liable, nor deemed to have breached these General Terms and Conditions, for any delay or failure to perform resulting from force majeure, as defined by the case law of French courts.

Furthermore, the SELLER does not control websites that are directly or indirectly linked to the WEBSITE. Consequently, it disclaims any liability for the information published on such websites. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.

Article 14. Personal Data

The SELLER collects personal data concerning its CUSTOMERS on the WEBSITE, including via cookies, in accordance with its current privacy policy. CUSTOMERS may disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the WEBSITE, manage CUSTOMER accounts, analyze orders, handle potential disputes, improve the services offered by the SELLER, and send commercial prospecting communications, newsletters, promotional offers and/or information on special sales for similar products or services, unless the CUSTOMER has objected.

CUSTOMER data is kept confidential by the SELLER for the purposes of the contract, its performance, and in compliance with the law.

CUSTOMERS may unsubscribe at any time from marketing emails via their account or by clicking the unsubscribe link included in each email. Data may be shared, in whole or in part, with the SELLER’s service providers involved in the order process. For commercial purposes, the SELLER may transfer CUSTOMER names and contact details to business partners, provided the CUSTOMER has given prior consent at registration.

The SELLER will specifically ask CUSTOMERS whether they wish their personal data to be disclosed for specific purposes. CUSTOMERS may change their mind at any time via the WEBSITE or by contacting the SELLER.

Personal data is retained for the time necessary to fulfill the purposes described above. Data required to establish proof of a right or contract, or to comply with legal obligations, is archived for a limited period. Data used for commercial prospecting is retained for three (3) years from the end of the commercial relationship or from its collection.

In accordance with French Law No. 78-17 of 6 January 1978, as amended, and the General Data Protection Regulation (GDPR), the CUSTOMER has the right of access, rectification, erasure, objection, restriction, portability, to lodge a complaint, and to set post-mortem instructions. These rights may be exercised by emailing rgpd@beaba.com or by post to BEABA / CHILDHOME, 21 rue du Moulin, 01100 Bellignat, France.

The CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending a photocopy.

CUSTOMERS are invited to consult the following page for full details of the SELLER’s privacy policy: Privacy Policy.

Article 15. Complaints

The SELLER provides a Customer Telephone Service at the following number: +33 (0)806 80 92 00.

Any written complaint must be sent to: BEABA / CHILDHOME, 21 rue du Moulin, 01100 Bellignat, France.

Article 16. Intellectual Property

The content of the WEBSITE, all visual and audio elements, including the underlying technology, as well as intellectual property rights relating to the PRODUCTS, in particular trademarks, are protected by French and international intellectual property laws.

Any person wishing to create a direct hyperlink to the WEBSITE must obtain prior written authorization from the SELLER. Such authorization is not granted permanently and may be withdrawn at any time.

Hyperlinks using framing or in-line linking techniques are strictly prohibited.

Any total or partial reproduction of this content is strictly prohibited and may constitute an act of infringement.

Article 17. Validity of the General Terms and Conditions

Any modification of applicable legislation or regulations, or any court decision invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of the remaining provisions.

These General Terms and Conditions, including the appendices and the order summary sent to the CUSTOMER, constitute the entire contractual relationship between the parties.

Any matters not expressly covered shall be governed by customary practices in retail trade for companies whose registered office is located in Belgium.

Article 18. Modification of the General Terms and Conditions

These General Terms and Conditions apply to all online purchases made on the WEBSITE while it is available online. They are dated and may be amended at any time by the SELLER. The applicable General Terms and Conditions are those in force at the time the order is placed. Amendments shall not apply to PRODUCTS already purchased.

Article 19. Jurisdiction and Applicable Law

19.1 Applicable Law

These General Terms and Conditions and the relationship between the CUSTOMER and the SELLER are governed by Belgian law.

19.2 Dispute Resolution

In the event of a dispute, an amicable solution will be sought.

The CUSTOMER may also submit complaints via the European Commission’s online dispute resolution platform: https://consumer-redress.ec.europa.eu.

Article 20. Management of Waste-Generating Products

20.1 Environmental Contributions

In accordance with applicable regulations, an environmental contribution (“eco-participation”) is charged to the CUSTOMER when purchasing a new product. This contribution finances reuse, recycling or energy recovery networks. Its amount varies depending on the product and required treatment and is indicated separately on each product page.

20.2 Unique Identifiers

In compliance with regulations, the SELLER is affiliated with various eco-organizations responsible for waste collection and processing.

The SELLER’s unique identifiers are as follows:

Extended producer responsibility	Organization	Unique identifier
WEEE (DEEE)	Ecologie	FR000317_05YXDF
Furniture	Ecomobilier	FR030495_10ZLAJ
Packaging	Citéo	FR21622_01KWMF
Batteries	Screlec	FR000317_06RDT9
Toys	Ecomobilier	FR212622_12VAZL
Textile	Re-fashion	FR000317_11CQXY

APPENDIX 1 – PROCEDURES FOR EXERCISING THE RIGHT OF WITHDRAWAL

Right of Withdrawal

The CUSTOMER has the right to return or hand back the PRODUCT to the SELLER or to a person designated by the SELLER, without undue delay and at the latest within fourteen (14) days following notification of their decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.

Withdrawal Period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party designated by the CUSTOMER other than the carrier, takes physical possession of the PRODUCT.

Where the CUSTOMER has ordered several PRODUCTS in a single order giving rise to several DELIVERIES (or where a single PRODUCT is delivered in several consignments), the withdrawal period shall expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party designated by the CUSTOMER other than the carrier, takes physical possession of the last PRODUCT delivered.

Notification of the Right of Withdrawal

To exercise the right of withdrawal, the CUSTOMER must notify their decision to withdraw from this contract by means of an unambiguous statement using the following form: Form for revocation of an e-commerce order

In order to meet the withdrawal deadline, the CUSTOMER must send their communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of additional costs resulting from the CUSTOMER having chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by the SELLER), without undue delay and in any event no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER’s decision to withdraw.

The SELLER shall carry out the refund using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different method. In any event, this refund shall not incur any fees for the CUSTOMER.

The SELLER may withhold the refund until receipt of the goods or until the CUSTOMER has provided proof of dispatch of the goods, whichever occurs first.

Return Procedures

The CUSTOMER must return the goods, without undue delay and in any event no later than fourteen (14) days after notifying their decision to withdraw from this contract, to the following address:

BEABA / CHILDHOME
E-commerce Returns
Box No. 1
295, rue de la Prairie
01100 GROISSIAT
France

The CUSTOMER may return the PRODUCT(S) using a standard parcel or the original packaging in which the order was received. The PRODUCT(S) must be in their original packaging and must not have been worn, used or damaged.

To facilitate processing, the CUSTOMER may indicate the order number on the package.

Return Costs

The CUSTOMER shall bear the direct costs of returning the goods, unless the goods cannot normally be returned by post due to their nature.

Condition of Returned Goods

The PRODUCT must be returned in accordance with the SELLER’s instructions and must include all accessories supplied.

The CUSTOMER shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER may test the PRODUCT, but their liability may be engaged if handling goes beyond what is necessary.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Supply of goods made to the CUSTOMER’s specifications or clearly personalized
Supply of goods likely to deteriorate or expire rapidly
Supply of goods which, by their nature, are inseparably mixed with other items
Supply of sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the CUSTOMER after DELIVERY
Supply of digital content not supplied on a tangible medium, where performance has begun with the CUSTOMER’s prior express consent and where the CUSTOMER has acknowledged that they thereby lose their right of withdrawal

APPENDIX 2 – DELIVERY POLICY

Delivery Area

The PRODUCTS offered may only be delivered within the TERRITORY.

It is not possible to place an order for any delivery address located outside the TERRITORY.

PRODUCTS are shipped to the delivery address(es) provided by the CUSTOMER during the order process.

Dispatch Time

The time required to prepare an order and issue the invoice, prior to dispatch of PRODUCTS in stock, is forty-eight (48) hours from the time the order is placed by the CUSTOMER. These timeframes exclude weekends and public holidays.

An email notification will be automatically sent to the CUSTOMER at the time the PRODUCTS are dispatched, provided that the email address entered during registration is correct.

Delivery Times and Costs

During the order process, the SELLER informs the CUSTOMER of the available delivery options and estimated delivery times for the PRODUCTS purchased.

Delivery costs are calculated based on the chosen delivery method and are payable by the CUSTOMER in addition to the price of the PRODUCTS.

Detailed Delivery Costs

For any order, delivery charges are as follows:

Orders from €1 to €4 incl. VAT: delivery charge of €1.66 incl. VAT
Orders from €4.01 to €12 incl. VAT: delivery charge of €3.33 incl. VAT
Orders from €12.01 incl. VAT and above: delivery charge of €5.75 incl. VAT
Delivery is free for any order over €70 incl. VAT.

Shipping Method

In general, all parcels are shipped via So Colissimo.

However, CHILDHOME reserves the right to select a different shipping method for reasons relating to delivery times, weight or order value. The selection of an alternative shipping method by CHILDHOME shall in no event affect the CUSTOMER’s contribution to delivery costs.

Delivery Time

For all PRODUCTS, delivery takes place within four (4) to five (5) business days, subject to stock availability (in accordance with Article 5), from confirmation of the order by the after-sales service.

This is an average timeframe depending on destination and product availability. The CUSTOMER is informed of the estimated DELIVERY date at the time the carrier is selected, at the end of the online ordering process and before order confirmation. The SELLER undertakes to use its best efforts to deliver the ordered PRODUCTS within the indicated timeframe.

In accordance with Articles VI.43 et seq. of the Belgian Code of Economic Law, if the ordered PRODUCTS are not delivered by the delivery date for reasons other than force majeure, the sale may be cancelled at the CUSTOMER’s written request if, after having given the SELLER formal notice to deliver within an additional reasonable period, the SELLER has failed to do so. Any sums paid by the CUSTOMER shall then be refunded by bank transfer within a maximum of fourteen (14) days from the date on which the contract was terminated, excluding any compensation or deduction.

Except in special cases or where one or more PRODUCTS are unavailable, the ordered PRODUCTS shall be delivered in a single shipment.

Delivery Issues

Deliveries shall be made within the timeframe specified at the time of ordering and, in any event, within a maximum of thirty (30) days. Failing delivery within this period, the CUSTOMER may terminate the contract in accordance with the “Delivery Time” section above.

The SELLER remains responsible for the PRODUCT until delivery to the CUSTOMER or to a third party designated by the CUSTOMER other than the carrier.